Troubleshooting

Steps to fix a hosted document library that won’t load: clear caches, check document visibility and categories, and verify the embed code.

Fix documents missing from a hosted library: check they are published and public, clear your cache, and check categories, paging, and visibility.

Troubleshoot a missing download button in your hosted library: check the document has a link, the link style, and any access restrictions.

If your document library works perfectly on its own page, but the Download (and sometimes Preview) buttons do nothing once you embed…