{"id":114,"date":"2026-06-18T10:42:53","date_gmt":"2026-06-18T10:42:53","guid":{"rendered":"https:\/\/documentlibrary.pro\/support\/"},"modified":"2026-06-27T14:02:23","modified_gmt":"2026-06-27T14:02:23","slug":"support","status":"publish","type":"page","link":"https:\/\/documentlibrary.pro\/it\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<section class=\"chero\"><div class=\"wrap\">\n  <h1>How can we <span class=\"hl\">help?<\/span><\/h1>\n  <p class=\"sub\">Already using Document Library Pro? Send us a message and a real person from our team will get back to you, usually within one working day.<\/p>\n<\/div><\/section>\n<section class=\"contact\"><div class=\"wrap\">\n  <div class=\"cgrid\">\n    <div class=\"chelp-col\">\n      <div class=\"chelp-card\"><span class=\"ic\"><svg width=\"22\" height=\"22\" fill=\"none\" stroke=\"#0f766e\" stroke-width=\"2\" viewBox=\"0 0 24 24\"><path d=\"M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z\"\/><\/svg><\/span><div><h3>Real people, real answers<\/h3><p>Every message is read and answered by our team, Monday to Friday. No bots and no canned replies.<\/p><\/div><\/div>\n      <div class=\"chelp-card\"><span class=\"ic\"><svg width=\"22\" height=\"22\" fill=\"none\" stroke=\"#0f766e\" stroke-width=\"2\" viewBox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M9.09 9a3 3 0 0 1 5.83 1c0 2-3 3-3 3\"\/><line x1=\"12\" y1=\"17\" x2=\"12.01\" y2=\"17\"\/><\/svg><\/span><div><h3>Help us help you faster<\/h3><p>Add your library address and a short description of what you are trying to do, and we can dig straight into it.<\/p><\/div><\/div>\n    <\/div>\n    <div class=\"cform-card\">\n      <h2 class=\"cform-h\">Send us a message<\/h2>\n      <p class=\"cform-sub\">Fill in the form and we will get back to you within one working day.<\/p>\n\n\n<div class='fluentform ff-default fluentform_wrapper_3 ffs_default_wrap'><form data-form_id=\"3\" id=\"fluentform_3\" class=\"frm-fluent-form fluent_form_3 ff-el-form-top ff_form_instance_3_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_3_1\" method=\"POST\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Customer Support<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='114' \/><input type=\"hidden\" id=\"_fluentform_3_fluentformnonce\" name=\"_fluentform_3_fluentformnonce\" value=\"d7bbfda6d6\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/it\/wp-json\/wp\/v2\/pages\/114\" \/><div data-type=\"name-element\" data-name=\"names\" class=\" ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell '><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_3_names_first_name_' id='label_ff_3_names_first_name_' >First Name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[first_name]\" id=\"ff_3_names_first_name_\" class=\"ff-el-form-control\" placeholder=\"First Name\" aria-invalid=\"false\" aria-required=false><\/div><\/div><\/div><div class='ff-t-cell '><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_3_names_last_name_' id='label_ff_3_names_last_name_' >Last Name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[last_name]\" id=\"ff_3_names_last_name_\" class=\"ff-el-form-control\" placeholder=\"Last Name\" aria-invalid=\"false\" aria-required=false><\/div><\/div><\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_email' id='label_ff_3_email' aria-label=\"Your email\">Your email<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" value=\"\" id=\"ff_3_email\" class=\"ff-el-form-control\" placeholder=\"you@yourcompany.com\" data-name=\"email\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_3_library_url' id='label_ff_3_library_url' aria-label=\"Your library address\">Your library address<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"library_url\" class=\"ff-el-form-control\" placeholder=\"e.g. documentlibrary.pro\/yourname\" data-name=\"library_url\" id=\"ff_3_library_url\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_3_subject' id='label_ff_3_subject' aria-label=\"Subject\">Subject<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"subject\" class=\"ff-el-form-control\" placeholder=\"Subject\" data-name=\"subject\" id=\"ff_3_subject\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_3_message' id='label_ff_3_message' aria-label=\"Your Message\">Your Message<\/label><\/div><div class='ff-el-input--content'><textarea aria-required=\"true\" aria-labelledby=\"label_ff_3_message\" name=\"message\" id=\"ff_3_message\" class=\"ff-el-form-control\" placeholder=\"Your Message\" rows=\"4\" cols=\"2\" data-name=\"message\" ><\/textarea><\/div><\/div><div class='ff-el-group ff-text-left ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-md ff_btn_style\"  aria-label=\"Send message\">Send message<\/button><\/div><\/fieldset><\/form><div id='fluentform_3_errors' class='ff-errors-in-stack ff_form_instance_3_1 ff-form-loading_errors ff_form_instance_3_1_errors'><\/div><\/div>            <script type=\"text\/javascript\">\n                window.fluent_form_ff_form_instance_3_1 = {\"id\":\"3\",\"ajaxUrl\":\"https:\\\/\\\/documentlibrary.pro\\\/wp-admin\\\/admin-ajax.php\",\"settings\":{\"layout\":{\"labelPlacement\":\"top\",\"helpMessagePlacement\":\"with_label\",\"errorMessagePlacement\":\"inline\",\"cssClassName\":\"\",\"asteriskPlacement\":\"asterisk-right\"},\"restrictions\":{\"denyEmptySubmission\":{\"enabled\":false}}},\"form_instance\":\"ff_form_instance_3_1\",\"form_id_selector\":\"fluentform_3\",\"rules\":{\"names[first_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\"}},\"names[middle_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\"}},\"names[last_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\"}},\"email\":{\"required\":{\"value\":true,\"message\":\"This field is required\"},\"email\":{\"value\":true,\"message\":\"This field must contain a valid email\"}},\"library_url\":{\"required\":{\"value\":false,\"message\":\"This field is required\"}},\"subject\":{\"required\":{\"value\":false,\"message\":\"This field is required\"}},\"message\":{\"required\":{\"value\":true,\"message\":\"This field is required\"}}},\"debounce_time\":300,\"file_upload_settings\":[]};\n                            <\/script>\n            \n\n\n\n    <\/div>\n  <\/div>\n<\/div><\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>How can we help? Already using Document Library Pro? Send us a message and a real person from our team will get back to you, usually within one working day. Real people, real answers Every message is read and answered by our team, Monday to Friday. No bots and no canned replies. Help us help [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-114","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - Document Library Pro<\/title>\n<meta name=\"description\" content=\"Get help with hosted Document Library Pro. 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